These Terms and Conditions ("Agreement") govern the use of taxi services and last-mile logistics delivery services provided by [Company Name] ("the Company," "we," "us," or "our") through our platform, website, or mobile application ("Platform"). By using our services, you agree to comply with these Terms and Conditions, as well as any other applicable policies and legal requirements.scribed in this policy.
The Company provides delivery services for goods ("Deliveries") through independent contractors ("Delivery Drivers"). These services include the transportation of goods from a designated drop-off point to the final recipient.
3.1 You must be at least [18] years old to use our services.
3.2 By using our services, you confirm that you are legally capable of entering into a binding agreement.
Riders agree to provide accurate and complete information regarding their pickup location and destination. Riders must comply with all local laws and regulations while using the taxi service.
Customers (senders) agree to provide accurate and complete delivery information, including the recipient's name, address, and contact information. The goods being delivered must be legal, not hazardous, and properly packaged..
Riders and customers are prohibited from carrying or shipping illegal, dangerous, or prohibited items. The Company reserves the right to refuse service if such items are identified To verify your identity, ensure the safety of riders and drivers, and comply with regulatory requirements.
All services must be paid in full at the time of booking via the accepted payment methods on the Platform (credit card, debit card, mobile wallet, etc.).
Riders may cancel a ride within [x] minutes of booking without penalty. Cancellations after this period may incur a cancellation fee.
Customers may cancel the delivery within [x] minutes of booking without penalty. Cancellations after this period may incur a fee based on the stage of delivery.
We implement a variety of technical, physical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Any disputes regarding charges must be submitted within [30] days of the service being rendered.
Drivers and Delivery Drivers are expected to provide professional, courteous, and timely service. They must comply with all relevant local transportation, delivery, and safety regulations.
The Company ensures that all vehicles used for taxi services are regularly maintained, insured, and meet safety standards.
Riders and Customers agree to indemnify and hold the Company harmless against any claims, losses, damages, or expenses resulting from:
Our taxi service is insured as per the local legal requirements for passenger transportation.
While the Company makes reasonable efforts to ensure the safety of goods, delivery services are provided with standard insurance coverage. For high-value or fragile items, customers are advised to arrange additional insurance.
By using our Platform, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.
The Company commits to safeguarding the confidentiality of customer data and delivery information in accordance with applicable data protection laws.
The Company is not responsible for any failure or delay in performance of its services if such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.
This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction].
Any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
The Company reserves the right to modify, amend, or update these Terms and Conditions at any time. Changes will be posted on the Platform, and the revised terms will take effect immediately upon posting.
