At Dropix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our taxi and ridesharing services, whether as a rider or a driver. By using our services, you agree to the practices described in this policy.
We collect both personal and non-personal information when you use our platform. The types of information we collect include:
Name, phone number, email address, driver’s license number, vehicle information, payment details, trip history, GPS location, and communication with our support team.
• Device information, browser type, IP address, operating system, and app usage data. • Location data (GPS data) from your device to facilitate ride requests, trip tracking, and route optimization.
When you use our services, we collect real-time GPS data to facilitate the pickup and drop-off process, optimize routes, and ensure the safety and efficiency of your trip. You can manage location-sharing settings via your device, but disabling this may affect your ability to use certain features of our service.
We use the information we collect to provide, improve, and personalize our services. This includes:
To process ride requests, match riders with drivers, calculate fares, and complete transactions.
To send booking confirmations, updates about your trip, receipts, customer service messages, and important notifications.
To verify your identity, ensure the safety of riders and drivers, and comply with regulatory requirements.
To analyze usage patterns, improve the user experience, offer personalized recommendations, and enhance service performance.
To send promotional offers, discounts, and news about our services (subject to your consent).
We respect your privacy and will only share your personal information in the following circumstances:
We may share your information with trusted third-party vendors who assist in providing services, such as payment processors, marketing partners, and technology providers.
We may share your basic information (such as your name, phone number, and trip details) with drivers and riders, as necessary, to facilitate your ride and ensure smooth communication.
We may disclose your information if required by law, regulation, or legal process (e.g., responding to a subpoena or court order).
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.
We implement a variety of technical, physical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy,comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized.
Depending on your location and applicable laws, you may have the following rights:
You have the right to request a copy of the personal information we hold about you.
You can request updates or corrections to your personal information if it is inaccurate or incomplete.
You may request the deletion of your personal data, subject to certain exceptions (e.g., if the data is necessary for legal or contractual obligations).
You can opt-out of receiving promotional emails or messages from us by following the instructions in the communication or by contacting us directly.
You can manage your location-sharing settings on your device. However, disabling location data may affect the quality and functionality of our services.
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, track usage patterns, and improve our services. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features.
6.1 our website may provide links to other sites. These links are provided for your convenience only and the provision of these links does not mean that sites are related or associated with us. Please note that these sites have their terms of use and privacy policies. You should check their privacy policy before you submit your personal information or any other data with them. We don’t guarantee the content and the security of those sites.
6.2 we may have certain features on our website which may be hosted by third parties, your interaction with such features shall be governed by the privacy policy of such third parties. 4.3. We shall not be responsible for any loss, damage, claim or expense caused as a result of you accessing these third party sites and features.
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information. If you believe we may have information from or about a child under 18, please contact us at [contact email].
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we update the policy, we will revise the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
If you have any questions about this Privacy Policy or our data practices, please contact us: • Email: [contact email] • Phone: [contact phone number]
